Your Satisfaction Comes First

At Vitalita, your comfort and trust come first. We handle exchange and return requests with flexibility while respecting the nature of coffee as a food product.

When You Can Exchange or Return

If your product arrives damaged, differs from what you ordered, or has a clear quality issue, contact us and we will work with you on a replacement or refund after reviewing the case.

Return Shipping Costs

When the issue is caused by an error, damage, or quality problem on our side, Vitalita covers the return shipping cost in full.

How Refunds Are Made

Refunds are issued using the same payment method as your order: via InstaPay for electronic payments, or in cash for cash payments. We aim to complete the refund as quickly as possible after the product is received and reviewed.

Important Note

For food-safety reasons, opened packs can be difficult to resell. Please contact us as soon as possible after delivery, ideally before opening the pack if there is a problem.

How to Request an Exchange or Return

Contact us by email or WhatsApp with your order number and a photo showing the issue, if applicable. Our team will guide you step by step.

Email: info@vitalita-coffee.com
WhatsApp: +20 100 000 0000